Returns & Exchanges
Returns & Exchanges
We want you to be completely happy with your purchase. If you need to return or exchange an item, everything you need to know is outlined below.
30-Day Returns
Eligible items can be returned within 30 days of receipt.
Original Condition
Items must be unworn and suitable for resale.
Personalised Items
Engraved pieces are made to order and cannot be returned.
Returns
Return postage is on you, We do not currently offer free returns.
30-Day Returns
You have 30 days from the date you receive your order to return an eligible item. Unfortunately, returns received after this period cannot be accepted.
Full-price items may be returned, exchanged or refunded within 30 days, provided they meet our return conditions.
To be eligible for a refund, your item must:
- Be unworn and in a condition suitable for resale
- Be returned in its original packaging and labelling
- Include a completed return form
Email olga@evavictoria.ie with your order number and date of purchase and we will send you a return form to include with your item.
Important Information
Earrings
For hygiene reasons, earrings cannot be returned, exchanged or refunded, unless they are defective or faulty.
Engraved & Personalised Jewellery
Engraved and personalised items cannot be returned, as these pieces are made specifically to order.
Sale Items
Only regular-priced items are eligible for a refund. Sale and reduced-price items cannot be refunded.
Condition of Returned Items
Returned items must be in a condition suitable for resale. Items that are soiled, damaged or have an odour of perfume, fake tan or any other substance will not be refunded and will be returned to the original delivery address.
Return Postage
We currently do not offer free returns.
We recommend using a trackable delivery service, as Eva Victoria cannot accept responsibility for items or parcels which do not reach us.
How To Return Your Order
Contact Us
Email olga@evavictoria.ie with your order number and date of purchase.
Complete Your Form
We will send you a return form to complete and include with your returned item.
Package Your Jewellery
Make sure your jewellery is unworn, in its original packaging and suitable for resale.
Send Your Return
Carefully package your item and send it to our returns address.
Refunds
Once we receive your return, our customer care team will send you a confirmation email.
Returns are normally processed within 3 working days of receipt.
Approved refunds are made to the original debit or credit card used for the purchase.
Once processed, your bank may take up to 5 working days for the refund to appear in your account.
Faulty or Damaged Items
Every order is carefully checked before it leaves us. However, if your item arrives damaged or you believe it is faulty, please contact our customer care team as soon as possible.
Email olga@evavictoria.ie and, where possible, include photographs of the item and the issue.
We will review the problem and advise you on the next steps.
Exchanges
If you would like to exchange an eligible item, the original order will need to be refunded and a new order placed.
Please email olga@evavictoria.ie and our customer care team will help you arrange your exchange.
Returns FAQs
Find quick answers to common questions about Eva Victoria jewellery returns, refunds and exchanges.
How long do I have to return an Eva Victoria order?
Eva Victoria accepts eligible returns within 30 days from the date you receive your order. Returns received after 30 days cannot be accepted.
Can I return jewellery bought online from Eva Victoria?
Yes. Eligible full-price jewellery purchased online can be returned within 30 days, provided the item is unworn, in its original packaging and suitable for resale.
How much does it cost to return an Eva Victoria order?
Eva Victoria does not currently offer free returns. Return postage is €6.95 via DPD.
Can I return earrings to Eva Victoria?
For hygiene reasons, earrings cannot normally be returned, exchanged or refunded. The exception is where an earring is defective or faulty.
Can I return engraved or personalised jewellery?
No. Engraved and personalised jewellery cannot normally be returned because these pieces are made specifically to order.
Can I return sale or reduced-price jewellery?
No. Sale and reduced-price items cannot be refunded. The return policy applies to eligible regular-priced items.
How long does an Eva Victoria refund take?
Returns are normally processed within 3 working days of receipt. Once processed, your bank may take up to 5 working days for the refund to appear in your account.
How do I exchange an Eva Victoria jewellery item?
Eligible exchanges are handled by refunding the original order and placing a new order. Contact the Eva Victoria customer care team to arrange your exchange.
Where do I send my Eva Victoria return?
Returns should be sent to McGee's Jewellers, Main St, Killybegs, Co. Donegal, Ireland, F94 VK77.
What should I do if my Eva Victoria jewellery is faulty?
Contact Eva Victoria as soon as possible at sales@evavictoria.ie. Where possible, include photographs of the jewellery and the problem so the team can review the issue and advise you on the next steps.
Still Have a Question?
If you need any further help with your return, exchange or order, our team will be happy to help.
